To manage customer expectations regarding returns and refunds, ensuring transparency and customer satisfaction.
2. Policy
Eligibility:
Products must be unopened and in their original condition.
Liquor bottles must have their original seals intact.
Cigars must be undamaged and in their original packaging.
Time Frame: Returns must be made within 7 days of purchase.
Process:
Contact our customer service team at cs@bottlesandcigars.com to initiate a return.
Provide your order number and reason for return.
Ship the product back to us using a trackable shipping method.
Once we receive and inspect the returned product, we will process your refund.
Refunds:
Refunds will be processed to the original payment method within 7-10 business days.
Shipping fees are non-refundable.
If the return is due to our error (e.g., wrong item shipped), we will cover the return shipping cost.
3. Enforcement
Returns that do not meet the policy criteria will not be accepted. Customers will be notified if their return is rejected and the reasons for the rejection. Refund to the gift giver and they will find out about your return.
Need help?
Contact us at {email} for questions related to refunds and returns.
